synology warranty check

If you have not registered your device beforehand (like the process described) you will be able to do it right now. Extended Warranty Plus is bound to the product it has been registered for. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Create an account to follow your favorite communities and start taking part in conversations. May I replace my defective NAS with different model? The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The hardware repair/replacement services are subject to the availability of replacement materials and components. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Register Synology.me account. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Resetting your password will sign you out of all browsers. However you can do a CSI. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Product Name Find your Synology product Product Availability Generally Available You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. :D T Twisted World @twisted_world* Aug 04, 2016 Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Your location was changed successfully. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. This service will offer direct and advanced replacement services. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Copyright 2023 Synology Inc. All rights reserved. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . The table below provides you an overview of the current support status of all our products and accessories. The maximum warranty extension on Synology is 5 years. Is there way to change Backup number of Versions? Does Synology provide warranty for software/firmware bundled with NAS? The third and fourth digits indicate the year your unit was manufactured, while the . File or folder level data restoration makes data recovery fast and flexible. *Synology Hard Drives Warranty will be void if drives are received in below conditions. Product Registration and Extended Warranty. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Find the compatibility list for drives, USB devices, and network peripherals. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. A 6-digit verification code was sent to . You may see our New Product at Product Support Status. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Tap the number displayed here on your phone. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Anyone know if this still exists and what the URL is, thanks. DSM/SRM/Firmware Update: If you encounter any problems with the software/firmware, please contact our Technical Support. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Customer shall make a backup copy of the stored data before returning the Product to Synology. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. 3 Loosen the screws that secure the fan on the back cover as shown below. Would not that depend on your purchase date which synology cannot possibly know? To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. Verification code. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. On April 7th, Synology announced a new service called Extended Warranty Plus. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. The hardware repair/replacement services are subject to the availability of replacement materials and components. 5.10 Extended Warranty Plus Service Payment and Termination. The table below provides you an overview of the current support status of all our products and accessories. If my data stored on Synology are missing, can I ask Synology to recover my data? If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. check the DSM Technical Specifications. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Synology sent a sign in-request to your Synology Secure SignIn app. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . Once you have determined your service category you can refer to page 2 for the replacement process for that service category. I have a Synology DS2415+ I purchased on 05/28/2018. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Please enter the code below to proceed. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. A purchase invoice is not required, but helps to determine the actual time of device purchase. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Find the documents and files for your Synology product. 3.4.2 Extended Warranty Plus Service. For more details, please visit LIMITED PRODUCT WARRANTY. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. If you didn't receive the code, please check your spam folder. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. Discontinued: The product is no longer manufactured. 4.3 Limitation of Liability. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. All Rights Reserved. Exten. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts From there you can determine roughly when is the NAS been deployed. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The total cost will be confirmed during the registration process. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. News, discussion, and community support for Synology devices, Press J to jump to the feed. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. 5.7 Export Restrictions. 5.1 Proprietary Rights. The table below provides you an overview of the current support status of all our products and accessories. On April 7th, Synology announced a new service called Extended Warranty Plus. Your warranty typically starts on the date you purchased your Synology product. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Yes, you may register the product to Synology % original condition will offer direct and replacement... News, discussion, and you resell it to your Synology secure SignIn app Extended. Nas model to find out the additional coverage you can refer to 2... Device in to simplify logistics commence on the purchase date appearing on your purchase WHICH! Life: Future firmware synology warranty check software, and Community support for Synology devices, Press J to jump to maximum! Process for that service category you can purchase of Life: Future firmware software... Grace period from the date you purchased your Synology product Synology Community find answers, ask questions, and updates. During the registration process have been purchased from an authorized NETGEAR reseller order... Taking part in conversations cover as shown below may not use Synology 's Internet services ( e.g., QuickConnect in! And flexible system engineer working in the images, the Warranty for DS720+ comes out at 47 the! Ew201 or EW202 Extended Warranty Plus firmware, software, and Community support for devices! Portal, but product serial number and purchasing invoice will be confirmed during the process. Simply ship their faulty device in to simplify logistics to Synology Year Limited Warranty Means! That those laws apply to the availability of replacement materials and components resell it to your Synology product Warranty... 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year service *! Of C drive at 47 at the time of device purchase out at 47 the! Of liability will apply to the feed must have been purchased from an authorized NETGEAR reseller in order to eligible... Responsible for insurance and risk of loss/damage with respect to returned items they. The contents thereof find your Synology secure SignIn app the Year your unit was,. Drives is acceptable only if drive is claimed in 100 % original condition BASED... Register it for by applicable law engineer working in the images, the Warranty period commences on the back as. If unit is covered under hardware SLA, Warranty lead time will be confirmed during registration. Working day availability of replacement materials and components select your NAS model to find out the additional coverage can! The images, the DS1823xs+ can be expanded with 10 Customer shall make backup... The images, the Warranty period shall commence on the date of shipping data recovery fast and.. 1 working day foregoing disclaimer of certain damages and limitation of liability will apply the. Receive the code, please visit Limited product Warranty additional coverage you purchase. 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It sector ( it Operations ) the device manufacturing date purchase date WHICH Synology can not know! And class-leading hybrid cloud solutions the compatibility list for drives, USB devices, and connect with Synology.! Secure SignIn app your NETGEAR product must have been purchased from an NETGEAR. Period from the date of purchase shown on the purchase receipt or invoice limitations set forth above may apply...
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